Privacy Policy
How we collect, use, and protect your personal information.
Effective Date: 1 July 2025
This Privacy Policy explains how Visa Global OÜ ("we", "us", "our") collects, uses, stores, and protects your personal information when you use our website and services under the Meowgration brand (the "Service").
1. Who We Are
Visa Global OÜ is a company registered in Estonia (Reg. No. 16578019), located at Ahtri 12, 10151 Tallinn. We provide visa assistance services, including document preparation, appointment support, and concierge travel services.
Questions about this Privacy Policy: privacy@meowgration.com
2. What Information We Collect
A. Information You Provide
- Full name, gender, date of birth
- Passport information
- Contact details: email address, phone number, address
- Travel plans (flight dates, purpose of visit)
- Employment details (for visa purposes)
- Payment details — processed securely via Revolut (see Section 5)
B. Automatically Collected Data
- IP address, browser type, device type
- Pages visited and session activity
- Cookies and similar technologies (see Section 7)
3. How We Use Your Data
We use your personal data to:
- Provide visa application and document preparation services
- Communicate with you about your request or account
- Schedule appointments with embassies/consulates
- Process payments and issue invoices via Revolut
- Manage client records and service history in ClickUp
- Improve user experience and platform functionality
- Comply with legal obligations (e.g., anti-fraud, tax laws)
4. Legal Bases for Processing
We process your data based on:
- Contractual necessity — to provide services you have purchased
- Legitimate interest — e.g., fraud prevention, platform analytics, client management
- Legal obligation — e.g., accounting, government compliance
- Consent — for email/SMS marketing, where applicable
You may withdraw consent at any time by contacting us.
5. Sharing Your Information
We only share your data when necessary. Below are the key third-party processors we rely on:
Revolut — Payment Processing
We use Revolut Ltd to process payments. When you make a payment, your card details and transaction data are handled directly by Revolut under their own security infrastructure. We do not store full card numbers on our systems. For more information, see Revolut's Privacy Policy.
ClickUp — Client Data Management
We use ClickUp (operated by Mango Technologies, Inc.) as our internal project management and CRM platform. Client information — such as names, contact details, visa request details, and communication history — may be stored in ClickUp. Access is restricted to authorised Meowgration staff only. For more information, see ClickUp's Privacy Policy.
Other Third Parties
- Embassies and visa centres — to schedule appointments on your behalf
- Cloud storage platforms (e.g., Google Cloud, Supabase) — for document storage
- Internal staff and authorised contractors — under strict confidentiality agreements
- Legal or regulatory authorities — where required by law or legal process
We never sell your personal data to third parties.
6. Data Retention
We keep your personal data only as long as necessary:
- To fulfil the purposes described in this Policy
- To comply with legal and accounting obligations (up to 7 years)
- ClickUp records are retained for the duration of the client relationship and deleted within 12 months of service completion, unless legal retention rules apply
You may request deletion of your data at any time (unless we are legally required to retain it).
7. Cookies
We use cookies to:
- Improve website functionality
- Analyse traffic and user behaviour
- Personalise content and experience
You can control cookie settings via your browser. For detailed information, see our Cookie Policy at meowgration.com/cookie-policy.
8. Data Security
We implement industry-standard security measures to protect your personal data:
- Encrypted connections (HTTPS) for all data in transit
- Secure third-party storage (Revolut, ClickUp, Google Cloud) with access controls
- Role-based access — only authorised personnel can access client data
- Regular review of data access permissions
No system is 100% secure. Please use strong passwords and avoid sharing sensitive information via unsecured channels.
9. International Transfers
Your data may be processed outside the European Union — for example, by Revolut (UK/EU) or ClickUp (USA). All international transfers comply with GDPR requirements using:
- Standard Contractual Clauses (SCCs)
- Data Processing Agreements with each processor
- EU-US Data Privacy Framework or equivalent safeguards where applicable
10. Your Rights (under GDPR)
As a data subject, you have the right to:
- Access your personal data
- Correct inaccurate or outdated information
- Request deletion ("right to be forgotten")
- Restrict processing in certain circumstances
- Object to certain uses (e.g., direct marketing)
- Data portability — receive your data in a machine-readable format
To exercise your rights, contact us at: privacy@meowgration.com
You also have the right to lodge a complaint with the Estonian Data Protection Inspectorate: www.aki.ee
11. Children's Privacy
Our Services are not intended for use by children under 16. We do not knowingly collect personal data from minors. If we become aware that such data has been collected, it will be deleted promptly.
12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify users of material changes by email or website notice. The updated version will be published at meowgration.com/privacy-policy with a revised Effective Date.
13. Contact
If you have questions, feedback, or concerns about this Policy or your personal data: